Privacy Note 

In this policy:

References to “I” or “Lucia Garcia” are to Lucia Garcia at Counselling for Change.

References to  “the Website” are to http://www.counsellingforchange.life

References to “you” or “the client” refer to the person/body receiving services from Lucia Garcia at Counselling for Change.

This privacy notice explains Lucia Garcia practices, including your choices, regarding the collection, use and disclosure of certain information, including your personal information by Lucia Garcia.

Please read this Privacy Notice carefully to understand how Lucia Garcia will use your personal information

 

 Contact 

The data controller is Lucia Garcia, 50 Alkham Road, London N16 7AA. For questions specifically about Privacy Notice, or the use of your personal information, cookies or similar technologies, please contact lucia@counsellingforchange.life

 

Data Protection Principles 

Lucia Garcia will comply with UK and EU data protection law. This says the personal information I hold about you must be:

• Used lawfully, fairly and in a transparent way.

• Collected only for valid purposes that I have clearly explained.

• Relevant and limited to the purposes we have told you about.

• Accurate and kept up-to-date.

• Kept only as long as necessary for the purposes I have told you about.

• Kept securely.

 

Collected Information

Lucia Garcia receives and stores information about you, which may include:

• Information you provide to Lucia Garcia: your name. email address, postal address, telephone number and basic information related to your mental health history, together with your clinical notes. Lucia collects this information in writing from their therapy clients, by telephone and email. For newsletter subscribers, Lucia Garcia only takes your name and email address.

• Information collected automatically via the use of cookies for example:

  • Information about your use of the website

  • The requested web page or download with date and time you accessed our website

  • Enhanced security

  • Monitor website performance and tracking what pages are seen.

  • Identify members who are logged in

 

Google Analytics 

To monitor the functioning and performance of the website Lucia Garcia uses Google Analytics. If you wish to opt-out from this, you can do so on the following link:

https://tools.google.com/dlpage/gaoptout

 

Use of Information

Lucia Garcia uses your information to provide you with therapeutic services, workshops you subscribe to and to communicate with you regarding and to communicate with you regarding services and payments.

 

Contacting you

If you have expressed your desire to subscribe to the newsletter you will be contacted with articles and marketing information regarding Lucia Garcia upcoming events.

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If you have been in contact with Lucia Garcia regarding therapeutic services, your details won’t be used for any other purposes whatsoever than that of the therapy, unless you specifically indicate you wish to be part of the newsletter or to be kept informed of upcoming events.

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You have the right to ask us to stop sending you marketing communications. All marketing email communications include a clearly visible unsubscribe and opt-out links for changing preferences. You can opt-out of communications or update your preferences at any time by emailing lucia@counsellingforchange.life

 

Sharing of Information

Personal information collected by Lucia Garcia will not be passed into any third parties, except where the product or service is delivered by a third party on Lucia Garcia’s behalf, or I am by law to do so. I will only keep data for as long as necessary.

 

Retention of Information

We retain your information for as long as it's required for insurance purposes and by the UK and EU law, and in line with Lucia Garcia’s Data Retention Policy and GDPR Policy.

 

Use of Lucia Garcia Website

Within the website, Lucia Garcia may link to other organisations websites that may be of use to you; however, Lucia Garcia might not endorse the information on these websites and is not responsible for the website’s content. Lucia Garcia cannot be made responsible for the data collection of these sites. You should review their privacy policy before sending them any personal data.

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Lucia Garcia makes every effort to ensure that viruses, malware and other malicious software are excluded from our website, however, we advise that you take appropriate precautions to protect your device. Lucia Garcia cannot be held responsible for any consequential damage from malicious software or any other use of our website.

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Your Information and rights

You have the right to access any information Lucia Garcia holds relating to you. You can request information or details of any transfers to third parties by emailing Lucia Garcia at lucia@counsellingforchange.life

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You also have the right to ask Lucia Garcia not to process your data for direct marketing purposes and to delete personal information that Lucia Garcia holds about you. If you choose to make any request, the aim is to respond within a week, the processing and implementing of your request will happen within a calendar month.

In most instances, Lucia Garcia won’t charge you a fee for your dealing with your request (for further information please see GDPR Policy). However, if the request is unreasonable or not required by law, including those that would be extremely impractical or could require disproportionate technical effort Lucia Garcia might reject the request.

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If you are dissatisfied how with how your data is being used or you wish to complain about how your request in being handle please email Lucia Garcia at lucia@counsellingforchange.life

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You have the right to complain to the Information Commissioner’s Officer, which is the statutory regulator for data protection law. You can find the details on how to complain here https://ico.org.uk/make-a-complaint/

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Lucia Garcia reserves the right to change this privacy notice at any time.